Frequently Asked Questions

Website classes purchased

How do I view the classes I have purchased through the website?

All purchased classes are viewed within a Facebook group specifically setup for that class. When you have purchased the class, you are sent an email with a link to that Facebook group. PLEASE KEEP THIS EMAIL IN A SAFE PLACE AS IT IS YOUR CONTINUED ACCESS TO VIEW YOUR CLASS.

i have purchased a class within the last few days and not received an email containing a link?

Please check your spam folder to see if the email has been delivered there. If you find it there, please mark as ‘NOT SPAM’. If not please send an email to sew@terryfox.co.uk and your order will be followed up.

I HAVE REQUESTED FACEBOOK MEMBERSHIP FOR THE CLASS I PURCHASEd, HOW LONG WILL IT TAKE BEFORE I’M APPROVED?

Facebook membership requests are approved daily (working hours/days). You are asked to provide your order number when requesting membership, if you do not answer this question, it will take longer for your request to be approved.

* Please note each class purchased permits 1 Facebook profile per person to be approved. So, the Facebook profile that is live on the device you request approval on, will be the one that gives you access to view the class!!

When I have purchased a class, are the videos I view available for me to download?

No you have paid to attend the classes. The video concept has been added to provide a reference but not to download and is for your personal use only. The videos are the intellectual property of Terry Fox and she asks that you are respectful of this. Please do not screen shot/forward links/share videos with others without her written permission.